Echevarria Travel has been nominated as Best Travel Agency on Long Island
By the Long Island Press from 2010-2016
Good morning everyone.
Today, July 25, 2016, is a very busy Monday morning already. We had to overcome some issues reflecting a client that did not yet get their documentation for their escorted tour of Bonnie Scotland from Globus Travel.
They will be leaving within the next 2 weeks and had yet received their travel documentation. So, I called Globus and spoke to my inside sales team, each travel agency has their own inside sales person and Business Development Manager that works out in the field. So I called them this morning.
It seems these documents we out a few weeks ago, and client never received them. So, thank god that I have back up documents on my travel agent website. I printed them out and I am over-nighting them to the client, with signature required. That way they should get them.
Remember, if you are going on vacation, that you are spending good hard working money. That it is not always the best thing to go the cheapest way to travel, you may not be able to call the online booking engine at 4 am and get a live person. You want to know that at the end of the telephone line you are getting a real person, someone who is patient and professional. That will calm you down, look into the matter and find a solution.
Also, please remember to read all documents from either the travel agent, if we are telling you to please print out your documents at a certain time, please do so! If we are recommending something, it is not that we want you to spend more money then you have to but, which you are more than welcome to sign off of documents stating that you do not want these options and that all information is correct. Like your first name, last name, middle name if you have any dates of birth, mailing and email address. Passport numbers are correct and that your passports do not expire 6 months prior to your departure.
So remember when you are looking for going on vacation, that you are using a real live person, who cares about you and you and your experiences. Before, during and after you travel. It is not only about the price. It is about what you are getting for that price.
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